Egypt’s National Telecom Regulatory Authority (NTRA) has conducted a survey on mobile phone users’ satisfaction with services provided by local operators in the Egyptian market during the first half (H1) of 2021. • Waiting time inside branches: WE topped the list by 76%, followed by Orange 71%, Etisalat 67%, and Vodafone 62%. • Quality of voice service: Etisalat recorded 80%, followed by Vodafone 77%, WE 76%, and Orange 74%. • Internet service quality: WE recorded 76%, followed by Etisalat 72%, Vodafone 71%, and Orange 67%. • Customer Service: Vodafone and WE recorded 74%, followed by Etisalat 70% and Orange 61%.

Source: Daily News Egypt August 04, 2021 11:02 UTC