Under EU law, travel companies must refund customers within 14 days if their package holiday is cancelled. Commission executive vice-president Margrethe Vestager said that all customers have a right to a refund if they wanted. But this was rejected as the commission said companies should make vouchers more attractive to customers. During a press conference, the commission said it would release a list of countries that have been contacted later today. magazine found that none of the country's top 10 holiday companies have been offering refunds within the legal time.
Source: Daily Mirror May 13, 2020 11:20 UTC