The Employment Insurance Service Quality Review looked at how Service Canada was performing for EI claimants. "Since then, however, there is the impression that Service Canada may have lost sight of this central principle." "The panel recommends Service Canada adopt a citizen-centric approach to its service delivery, one that includes effective citizen feedback strategies to understand the needs and priorities of citizens," the report read. More resources neededThe panel says Service Canada needs to be able to increase the number of agents processing claims when demand for those claims spikes. Employment Insurance Service Quality Review: Making Citizens Central ReportCBC is not responsible for 3rd party content

Source: CBC News February 01, 2017 21:41 UTC