By EDITORIALMore by this AuthorJudging from the numerous complaints from consumers about billing, it has been evident that something was wrong. To its credit, Kenya Power has always promptly responded, and made adjustments. According to the ERC, some 900,000 of the 6.5 million consumers received wrong bills because of errors arising from the power utility’s system upgrade carried out last year. The power utility should engage its internal expertise or seek help from other institutions or consultants to ensure correct billing. It’s up to Kenya Power to ensure that only consumers who fail to pay their accurate bills are disconnected.

Source: Daily Nation February 01, 2018 19:41 UTC