The service warns that without the letter people may not be able to board planes flying to New Zealand or face delays at border control. I had to run with a staff member through the airport to find the desk that could read the e-visa." "I figured that 'well of course Immigration New Zealand must have the e-visa on their records' but it was the same situation. In a statement, Immigration New Zealand said when an e-visa was granted, a record was held in its systems. After issuing more than 1 million e-visa Immigration New Zealand was "not aware of any issues for travellers as a result of being issued an eVisa".

Source: Otago Daily Times July 22, 2019 06:00 UTC