Photo: NZ HeraldA Dunedin couple has waited more than four months for Air New Zealand to reimburse them for costs related to flight disruptions. Marinda and James du Toit were due to fly from Auckland to Dunedin on November 14, 2022, on flight NZ677. An email confirmed the refund submission had been received and noted it would take approximately 8 weeks to process the funds, Marinda claimed. “If a customer has booked a refundable flight and needs a refund, it’s an automated process,” she told Herald Travel. “My concern really is all other Air New Zealand passengers and the struggles that they are going through,” she said.

Source: New Zealand Herald March 10, 2023 03:16 UTC