The new book, Sorry, Sorry, Sorry: The Case for Good Apologies, draws from a broad range of research to explain the power of apologies, why we don't always get good ones, and the best way to tell someone you're sorry. They are:Say you're sorry. Say you're "sorry." "Intent is far less important than impact when it comes to apologies," Ingall said. I mean, a good apology is a really, really potent thing."

Source: CNN January 25, 2023 10:34 UTC