A group representing Tim Hortons franchisees who are unhappy with the management of the coffee-and-doughnut chain says it now has a U.S. chapter, a development that could put further pressure on the parent company. It said the membership of the new chapter includes nearly half of all U.S.-based franchisees. The Canadian chapter formed in March, with members complaining the parent company was using its power to extract more profit from franchisees. Its Tim Hortons unit said in a statement that the company is focused on working with its elected franchisee advisory board. RBI CEO Daniel Schwartz, who recently assumed the responsibilities of Tim Hortons president, has previously said he would prefer if the group expressed their concerns privately.

Source: CBC News June 26, 2017 17:03 UTC