Plans to save money at HM Revenue & Customs by moving more of its operations online are leading towards a repeat of a “catastrophic collapse” in customer service, according to parliament’s spending watchdog. Meg Hillier, the committee chair, said it was disconcerting that concerns were being raised about HMRC customer service so soon after the previous problems. Facebook Twitter Pinterest Philip Hammond’s autumn statement pledged £2bn to be retrieved by HMRC via a tax avoidance crackdown. “Efforts to crack down on tax avoidance, evasion and fraud have secured £26.6bn over the last year. We’ve also led the way on improving global tax transparency and tackling tax avoidance by multinationals,” he said.

Source: The Guardian December 02, 2016 00:01 UTC