No solution could be given to 0.23 percent of the complaints, he added. "We have set up a coordination team to address issues that cannot be resolved immediately. They go to the relevant department and work 24 hours to sort out issues in the fastest possible time. "Asked about the process, he said: "When someone makes a query or complaint at the hotline, it can be addressed directly. And, when using the website, a tracking number is given to the complainant through SMS and email.

Source: bd News24 March 13, 2025 15:17 UTC