US airline Delta is facing a public-relations problem after a family claimed they were kicked off a flight for refusing to give up a child's seat. "This is a federal offence and then you and your wife will be in jail and your kids will be in foster care," a crew member can be heard telling the family. That is at odds with Delta's published advice, which says that for children under two years "we recommend you purchase a seat on the aircraft and use an approved child safety seat". Despite Schear later relenting and agreeing to hold the child, the crew member tells him the family was being removed from the plane because "it's come too far". When he responds that there is nowhere for his family, including two infants, to go and no more flights, the crew member can be heard saying: "You guys are on your own."

Source: The Star May 05, 2017 05:37 UTC