As the Department of Transportation increases its call on airlines to promptly refund passengers, Delta Air Lines this week said that its past social media posts indicating there was a refund backlog were "erroneous." DOT requires airlines to refund passengers within seven business days if the customer paid by credit card -- or within 20 days if they paid with cash or check. MORE: What you can do if your flight is canceledOn Sunday, Delta tweeted that it was "months behind" on processing some refunds for canceled flights. Delta subsequently deleted the tweets indicating a refund backlog and said in a new statement to ABC News: "We have removed the erroneous Tweets and apologize to our customers for the resulting confusion. Delta denies customer refund backlog, says tweets that it’s 'behind' were 'erroneous' originally appeared on abcnews.go.com

Source: ABC News January 18, 2023 06:40 UTC