MANILA, Philippines — The Manila Electric Company (Meralco) has assured the Department of Energy (DOE) that its delivery of 4.1 million letters to its customers explaining their electricity bills for the month of May is on schedule amid mounting customer complaints. Energy Secretary Alfonso Cusi said Thursday that Meralco President and Chief Executive Officer Ray Espinosa sent him a letter to give updates on how Meralco has been addressing customer complaints. Espinosa said Meralco also assigned “virtual agents” in select Bayad Center outlets within its franchise area so that affected customers can talk online to a Meralco employee regarding their electricity billing concerns. Cusi welcomed the updates given by Meralco as the DOE continues to receive a high volume of consumer complaints regarding their electricity bills for the month of May and June. ADVERTISEMENT“The government and private sector should work hand-in-hand to alleviate, and not add to their burdens,” the DOE chief added.

Source: Philippine Daily Inquirer July 16, 2020 06:33 UTC