The three-and-a-half-hour failure, which occurred between 3am and 6.30am yesterday, not only knocked out the immigration system but also affected other agencies, as it was due to a network problem. Stuck in place: Passengers waiting to clear immigration manually following the latest network outage at the BSI in Johor Baru. At press time, no official statement had been issued by the Malaysian Border Control and Protection Agency (AKPS) regarding the outage. The Star had earlier reported that in January, foreigners were advised to use the new National Integrated Immigration System (NIISe) when clearing immigration at BSI following a system failure involving autogates. AKPS said in a statement then that, besides NIIse, foreigners could also use the manual counters to clear immigration.

Source: The Star February 26, 2026 00:34 UTC