Andrew Neil on Saturday night branded British Airways bosses ‘numpties’ and accused them of having ‘a business model with suicide written all over it’. Broadcaster and Daily Mail columnist Mr Neil said that after 55 years as a BA customer he will no longer fly with it exclusively, lambasting its ‘cheapskate service’. Mr Neil, 76, said on X that he always co-ordinated his ‘extensive and expensive’ travel plans ‘through London to use BA’, but he added: ‘These days are over. Mr Neil, who has lifetime gold status, said the airline’s new points structure ‘sets impossible hurdles even for frequent flyers regularly using business or first [class]’. BA told Mr Neil it was ‘sorry to hear’ about his experience and said he could request a wifi refund.

Source: Daily Mail January 18, 2026 03:54 UTC