Cancellation of a power outage for which all Animation Research Ltd's computers and servers had been shut down has Dunedin businessman Ian Taylor seeing red. Mr Taylor said his company was contacted by Nova Energy on February 25 and told there would be a "complete shutdown" at 9am yesterday. When he called Nova, he was told the outage had been cancelled, and a notification sent to those who were to be affected, on February 29. Nova Energy external relations general manager Libby Middlebrook confirmed Nova had informed customers affected by the planned shutdown by the network provider, which she declined to name. "Nova Energy take pride in its customer service, and sincerely apologises for any inconvenience this has caused," she said.

Source: Otago Daily Times March 08, 2018 16:52 UTC