A growing number of Kiwi consumers will have experienced that customer feedback system, which has been adopted by retailers including Kathmandu, Nike and Bendon. But is it a recipe for better customer service, or an irritation for shoppers and a "Big Brother" for shop workers? TruRating might develop the system in future so it could reliably match customer feedback to the salesperson serving them, Berrington said. The company also saw it as a way to assess the performance of its customer service staff, he said. JOSEPH JOHNSON/STUFF Kathmandu has been quick to embrace the new customer feedback tool.

Source: Stuff April 13, 2019 19:52 UTC