IntroductionAs it is defined on Wikipedia.org, Customer service is the provision of service to customers before, during, and after a purchase. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. Wikipedia continued to report how the perception of success of the customer service interactions is dependent on employees who can adjust themselves to the personality of the customer. One good customer service experience can change the entire perception a customer holds towards the organization. For service firms, customer service plays a vital role due to the close interaction with clients, like in the healthcare, or legal industries.

Source: Forbes June 14, 2022 23:18 UTC