Air New Zealand chief executive Greg Foran said non-refundable fares were just that. ''We do offer refundable fares and people do buy refundable fares - that's the procedure. But Consumer NZ chief executive Jon Duffy said it felt like Groundhog Day. "Our position on Air NZ refunds when lockdowns occur hasn't changed from April last year. Currently Air New Zealand will only refund non-refundable fare classes where the traveller can offer evidence of hardship.

Source: New Zealand Herald August 18, 2021 06:56 UTC