The pandemic has brought a surge in certain technology trends; some may have long-term staying power, while others may be temporary. To better understand which pandemic-driven tech trends are here to stay, we surveyed the members of Forbes Technology Council. Digital Self-Service SolutionsSpecific to technology in the utility sector, we’ve seen increased adoption of self-service solutions. Recently, innovative utilities have led the charge in digital self-service. Digital self-service is critical for companies to provide excellent customer service and assure customers can make on-time payments.

Source: Forbes October 19, 2020 17:03 UTC