Courteously dealing with them is necessary to continue the business relationship, but sometimes even politeness and goodwill cannot be enough to salvage the relationship. Members share some effective strategies for tactfully handling your most difficult clients. It's rarely what the client says the problem is, and by doing a little digging, you can often change a difficult client into an advocate. Reset The Rules And Re-Enroll ThemIn my experience, difficult clients are mostly attracted to people they can control or manipulate. Difficult clients are still people and they have influence on others, as well.

Source: Forbes September 03, 2020 12:10 UTC