Deborah Bradshaw-White and her husband signed up with Summitt in 2017, using the company's natural gas to heat their North Vancouver home. New home doesn't have natural gasIn June, the couple moved out of the Lower Mainland, renting a house 28 kilometres outside of Princeton. They were charged a $691 contract cancellation fee when they moved to a home with no natural gas. The Better Business Bureau's Lower Mainland spokesperson Karla Laird says companies and consumers need to establish expectations in writing. "Writing ensures that it's not a case of his word versus mine," said Lower Mainland BBB spokesperson Karla Laird.

Source: CBC News October 09, 2020 12:00 UTC