THE contact center sector—a part of customer relations management— expects to generate revenue of $20.4 billion by 2022 with a projected annual growth of 8.2 percent over the next six years, an industry official said on Thursday. “This projection is seen as the global offshore services market continues to expand and demand from companies goes on the upswing,” Hernandez added. “We are adding over 100,000 jobs a year from now to 2022 to get to about 1.9 million jobs,” Hernandez said. According to the CCAP website, the contact center sector is the largest of six sub-sectors of the information technology-business process management (IT-BPM) industry. According to CCAP, the contact center industry remains an attractive employment option both in Metro Manila and provincial areas.

Source: Manila Times March 23, 2017 17:48 UTC