KUALA LUMPUR: Bank Negara has urged the public to contact BNMTelelink if they were to encounter any problems with loan repayment assistance applications or difficulties in contacting their respective banks. The central bank said if borrowers faced any difficulties with their banks, or if their installments increased unreasonably, they may contact BNMTelelink at bnm.my/RAsurvey to put in their complaints. “Borrowers could contact their banks to reduce installment payments, continue to service their loans, or contact the Credit Counseling and Management Agency (AKPK) through services.akpk.org.my,” it said. “You also need to ask the bank what will happen to the assistance that is being received if you are the recipient of an existing repayment assistance,” said Bank Negara. Bank Negara also urged the public to contact AKPK through services.akpk.org.my for advice or alternative repayment assistance options, as well as free advice from the Financial Planning Association of Malaysia’s SmartFinance Licensed Financial Planner via bit.ly/3js5zrm.

Source: The Star July 20, 2021 00:00 UTC