Consumer victories over shonky goods and servicesDIEGO CERV0/123RF If appliances break down after the manufacturer's warranty is over, the Consumer Guarantees Act may well mean they have to repair, or replace it. Examples of ordinary people fighting for their consumer rights before the lawyer-free Disputes Tribunal show how powerful the Consumer Guarantees Act is. The home-owner, who had bough the house after it was installed, demanded the manufacturer fix it as it was under manufacturer's warranty. The manufacturer told him the freezer was outside its manufacturer's warranty period of 12 months. The CGA, as it is known to wary traders, requires goods and services sold to consumers be of acceptable quality and fit for purpose.

Source: Stuff July 19, 2016 17:01 UTC