Advertisement Continue reading the main storyAnd, according to Mr. Cordray, he and his team have barely scratched the surface of combating consumer abuse. “Every company in the consumer financial services market has felt the effects.”The Consumer Financial Protection Bureau has nearly replaced the Better Business Bureau as the first stop for dissatisfied customers seeking redress. Mr. Cordray said workers at the bureau were often drawn there because they felt the pain of the consumers they tried to help. After several months of fruitlessly working through layers of customer service representatives, he gave up on talks with the bank and filed a consumer bureau complaint on his wife’s behalf. If Congress wants to act immediately to curb the consumer bureau, that bill could become a blueprint.

Source: New York Times November 25, 2016 00:24 UTC