Photo / FileAccommodation booking sites Airbnb and Bachcare are in the gun for cancellation terms that leave some customers hundreds of dollars out of pocket. Consumer NZ is lodging a complaint today with the Commerce Commission, requesting it take court action against the two accommodation booking sites for their use of unfair cancellation terms. Consumer NZ reviewed the booking sites' cancellation policies and believed they risk breaching the Fair Trading Act, which bans unfair terms in consumer contracts. In its complaint, Consumer NZ has asked the Commerce Commission to seek a court declaration that the cancellation terms are unfair. Duffy advises consumers who believe they've been charged an unfair cancellation fee to make a complaint to the Commerce Commission.

Source: New Zealand Herald November 23, 2020 18:58 UTC