DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Connected Consumer Survey 2016: Mobile Churn and Customer Satisfaction in the Middle East and North Africa " report to their offering. "High data allowances appear to increase customer satisfaction and reduce churn risk, but operators have yet to fully capitalise on this effect." What factors seem to affect churn decisions? - What is the Net Promoter Score (NPS) of different operators? How do different data pricing strategies affect customer experience and satisfaction?

Source: The North Africa Journal March 03, 2017 17:15 UTC