The CCTS says it received nearly 20,000 complaints in the fiscal year ending July 31. OTTAWA — Complaints against telecom and cable companies rose by 35 per cent last year to continue an upward surge in disputes, says the consumer agency tasked to deal with them. The commission, mandated by the CRTC but funded by the industry, says about 91 per cent of complaints were successfully resolved. It says Bell accounted for the most complaints at about 30 per cent, Rogers made up nine per cent, and Telus was third with eight per cent of complaints. The CCTS says wireless services were the main areas of complaints, followed by internet-related problems, while the main issues in the complaints were billing and contact disputes.

Source: Huffington Post November 28, 2019 13:07 UTC