ComReg has condemned as “completely unacceptable” ongoing problems which Eir customers have experienced when trying to make contact with the provider. It also defended its role in ensuring communications companies deal with customers complaints in an efficient and effective manner. On Wednesday, the Minister for Communications Eamon Ryan said Eir’s customer service was “totally unsatisfactory and something the company is going to have to address”. Ceann Comhairle Sean Ó Fearghaíl said Eir’s service was “appalling” adding that growing consumer concern about the company raised “profound questions as to whether ComReg is doing its job”. It said most customers complaints reported to it were resolved within 10 working days.

Source: The Irish Times November 16, 2020 03:45 UTC