Ongoing adoption of Generative AI will help to further transform enterprise customer service and contact centers by creating advanced conversational experiences and driving efficiency. Cognigy is at the forefront of a truly transformational shift in contact center operations and has recently introduced a Generative AI solution for enterprise contact centers. Before joining the Cognigy team, Ranger spent six years at LivePerson leading global market development. In his new role as vice president of global alliances and partnerships, Thomas Roll will be instrumental in growing Cognigy’s global partner business. About CognigyCognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes.

Source: The North Africa Journal March 14, 2023 18:00 UTC