"Increasingly, a small but growing number of customers has been interpreting our guarantee well beyond its original intent," L.L. Bean Chairman Shawn Gorman said in a letter to customers on Friday. "Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. Others seek refunds for products that have been purchased through third parties, such as at yard sales."

Source: Los Angeles Times February 09, 2018 22:18 UTC