In fact, full-service restaurants earned the lowest score in 10 years — 78 out of a possible 100 — on the annual index, falling a full 3.7 percent from last year. Claes Fornell, the American Customer Satisfaction Index (ACSI) chairman and founder, says full-service restaurants should be worried by the findings. CHICK-FIL-A IS OFFERING A NEW BUN, BUT THERE'S A CATCH"Lower customer satisfaction is a major threat to the restaurant business," said Fornell in a press release. A post shared by Chick-fil-A, Inc. (@chickfila) on Jun 16, 2016 at 8:34am PDT“Quality ingredients combined with fast service and low prices are helping limited-service restaurants outperform full-service restaurants,” the ACSI wrote in its report. When it comes to full-service restaurants, Cracker Barrel remained in first place for a second year, with 84 points.

Source: Fox News June 22, 2017 15:22 UTC