Centrelink staff told not to fix mistakes in debt notices – whistleblower - News Summed Up

Centrelink staff told not to fix mistakes in debt notices – whistleblower


Second Liberal senator attacks Centrelink debt retrieval and demands solution Read more“We are struggling daily with our consciences and pushing back against our leaders every single day,” the whistleblower wrote. “We are telling the [online compliance intervention system] help desk over and over that what we are doing is wrong. The whistleblower said compliance officers were being expressly told not to fix errors generated by the automated system, even when they could prove the debts were wrong. The new whistleblower said the errors with the system were contributing to the issuing of millions of dollars of incorrect debts. “It puts [in] all the income that is exempt from assessment and staff are not allowed to fix it by removing it,” the whistleblower wrote.


Source: The Guardian January 19, 2017 00:56 UTC



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