The Central Bank of Egypt (CBE) has introduced several new facilities for illiterate and elderly customers (65 years and older) to access banking services and products. The move is part of CBE’s plan to remove the obstacles and challenges faced by banking sector customers. CBE instructed banks to update their databases to include the elderly category, as well as the illiterate customers when their data is updated. CBE also allowed customers to seek the help of an assistant within a bank’s branch, to help them fill out forms and applications. CBE also permitted banks to conduct home visits for the elderly to provide banking services, with the need to establish controls and procedures for these visits.

Source: Daily News Egypt September 05, 2023 13:01 UTC