The poor quality of subway announcements is so notorious that in 2016 it was immortalized on T-shirts sold at a spoof TTC swag shop. As part of a $16.6-million upgrade to radio systems across the transit network, the agency is replacing its 20-year-old analogue subway radio system with a state-of-the art digital one. Article Continued Below“Customers will hear the difference in the quality,” predicted TTC deputy chief operating officer Jim Ross, who is responsible for subway operations. He acknowledged that garbled subway announcements are “consistently one of the things that gets mentioned in our customer satisfaction surveys.” The current system is more complex than most riders likely realize. The voice that passengers hear inside the subway car usually isn’t the driver, but a TTC employee at the agency’s transit control centre, which is at an undisclosed location on the subway network.

Source: thestar January 24, 2018 22:52 UTC