They revealed how Kids Help Phone measures the performance of counsellors based on what it calls key performance indicators (KPIs). This image from a video made by Kids Help Phone shows one of its counsellors taking a call. However, a current Kids Help Phone counsellor, referred to as Natalie for the purpose of this article, says stress leaves are common and turnover is high. Information taken from an 'Operational Guidelines' document that was distributed to Kids Help Phone counsellors in December 2019. They said the mental health support Kids Help Phone offers its callers is more important than ever.

Source: CBC News November 09, 2020 09:00 UTC