In order to find sales opportunities — or "gaps" — the financial adviser says they're instructed to pull a customer's credit profile, which can affect someone's credit score. "If you're not a salesperson, perhaps working in a bank is not for you … People [bank customers] need to know that the bank is not there to look after their interest." Goulard says the FCAC can't address many of the concerns the public and bank employees have about selling products. The deputy commissioner says she encourages bank employees to contact the FCAC confidentially if they have concerns. "But hopefully in the long term, it will be a step that advances the interests of bank customers."

Source: CBC News April 23, 2018 00:00 UTC