It says Bell accounted for the most complaints at about 30 per cent, Rogers made up nine per cent, and Telus was third with eight per cent of complaints. The CCTS says wireless services were the main areas of complaints, followed by internet-related problems, while the main issues in the complaints were billing and contact disputes. Contract complaints include being provided the wrong internet package, not disclosing information or notices as required, and issues with contract terms and prices. It says the 158 confirmed breaches of the wireless code was up 42 per cent from a year earlier. The commission notes that despite the record number of overall complaints, 182 service providers had zero complaints, and another 107 had three or less.

Source: thestar November 28, 2019 11:03 UTC