The review found neither the CBSA nor Shared Services Canada (SSC) is prioritizing solutions to dated technology that should be declared "a top government risk." He said CBSA IT outages have been a common occurrence over the last decade. What caused the 2 outagesThe outages happened after two separate, planned IT changes: a database upgrade and a firewall patch. Patch led to communication breakdownWhile teams were dealing with the database issue, an emergency security patch was installed Sept. 29 on a CBSA system that helps airlines determine who is on the "no-fly list." The government will also seek a cultural change to "improve personal and collective accountability" after finding that the SSC is "not sufficiently aware of the real-world business impacts of CBSA system outages."

Source: CBC News December 23, 2025 16:33 UTC