The Communication Authority has sought an explanation from Safaricom over the outage experienced on the telecommunication company’s network on Monday morning. The country experienced a downtime of more than two hours, which affected Safaricom’s voice, data, SMS, M-Pesa and enterprise services. According to CA, all telecommunication services should guarantee a 99.9 per cent delivery. Safaricom admitted having a system glitch which affected services in its network. Read: Anxiety as Safaricom suffers technical hitches, users unable to make calls, use internetAlso read: Safaricom restores services after three-hour network outage

Source: The Star April 24, 2017 12:35 UTC