Customer rights are protected under the Mandatory and Prohibitory Provisions of the Standard Form Contract for Retail Online Trading (零售業販售福袋定型化契約), it said. Fu Dai must clearly specify their contents, what brand they are from, price and amount sold, it said. A model gestures toward prizes on offer in lucky bags sold by FamilyMart at an event in Taipei on Dec. 23 last year. The products cannot be expired, show evidence of flaws or defects, or have no actual function, the division said. If the contents of the Fu Dai do not match the signage, consumers are entitled to return or request an exchange for a product of equal value, and sellers cannot refuse by claiming that Fu Dai cannot be refunded or exchanged, it added.

Source: Taipei Times February 06, 2026 16:09 UTC