The Canadian government is looking at strengthening its air passenger protection regulations so complaints against airlines are settled before they reach the heavily-backlogged Canadian Transportation Agency (CTA). "Currently, it feels to many passengers that the burden is on them," Alghabra told CBC. Last November, Minister Alghabra said the Canadian government was working on enhancing its air passenger bill of rights after a turbulent summer of airport and airline inefficiencies. Burden should be on airlines, not passengersCanada’s air passenger protections took effect in 2019. Resolving an air passenger complaint appears to be a long and lengthy process.

Source: CBC News January 09, 2023 12:30 UTC