My gas boiler stopped working in the middle of April, during a very cold spell. As I have a British Gas HomeCare policy, for which I pay £269 a year, I logged on to the website and tried to book an appointment, indicating that we had no hot water or heating. The British Gas chat service confirmed this, but told me that if I could arrange my own repairs, I would be refunded. But I want to warn other British Gas customers that their HomeCare agreements at the moment are not quite what they might expect. I have long argued that these policies are poor value, particularly as British Gas has increased the prices so much in recent years, and this letter only confirms that.

Source: The Guardian May 17, 2021 06:00 UTC