Mr Cowdery was stunned by the bill and, despite receiving a revised estimate over a week later after chasing British Gas for answers, was left feeling distressed by the experience. On September 21 an engineer installed a new gas smart meter, but Mr Cowdery says this is yet to be commissioned. In the meantime, Mr Cowdery is taking his own readings from the gas meter at the front of his house. A spokesperson said: “We’re very sorry as the bill Mr Cowdery received was based on estimated meter readings which were incorrect. “We’ve since sent a revised bill based on meter readings that he has provided and have installed a new gas smart meter.

Source: The Times November 26, 2023 05:14 UTC