British Airways was accused of telling researchers they would be covered if they just purchased a flight Stefan Wermuth/ReutersAirlines including British Airways have been accused of misleading passengers by exaggerating the protection offered to stranded travellers. said that travel companies and airlines routinely failed to accurately explain when passengers would be covered by the Air Travel Organiser’s Licence scheme (Atol). Travel companies pay £2.50 per person booked on a holiday, creating an insurance fund that protects passengers from the collapse of an airline or tour operator. It ensures passengers get an automatic refund and pays for flights home. About one in 20 customers — those on package holidays — were protected by Atol and entitled to a refund.

Source: The Times October 06, 2017 23:03 UTC