British Gas came third from bottom with an overall score of 59 per cent, with Which? Co-op Energy and Outfox Energy received the same overall score as Sainsbury's Energy but did not score three stars or higher in every category of the customer survey. surveyed almost 12,000 energy customers during September and October for its annual customer satisfaction survey. 'Anyone who is unhappy with their provider should shop around and move to a supplier with a cheaper fixed tariff and better customer service.' British Gas came third from bottom with an overall score of 59 per cent, with Which?

Source: Daily Mail January 19, 2026 16:15 UTC