In the report, it outlines the potentially harmful effects gender bias in artificial intelligence, specifically chatbots, can have on society. In fact, most research about gender bias in conversational AI focuses only on voice applications. Higher education is an environment where awareness of inclusion is crucial, and these higher ed clients are proactive about addressing gender bias. A conscious approach to all bias, economic, language, education, race should be considered.”So what can be done to address gender bias in chatbots? “With thoughtful chatbot design, a chatbot will drive sales and customer satisfaction dramatically for an ecommerce business,” says Kades.

Source: Forbes April 30, 2021 18:00 UTC