's annual package holiday provider rankings, scoring just two out of five in the 'holiday rep' category and three stars in all but one of the others. 's annual package holiday provider rankingsThomas Cook, a package holiday specialist, gets four stars in the 'description matching reality' category, but three for 'accommodation', 'customer service', 'organisation of holiday' and 'value for money'. The survey quizzed more than 4,000 holidaymakers, with one in four Thomas Cook customers telling Which? The categories in the survey were accommodation, customer service, description matching reality, holiday reps, organisation of holiday and value for money. A Thomas Cook spokeswoman said: 'Many millions of loyal customers come back to Thomas Cook year after year.

Source: Daily Mail July 18, 2019 23:02 UTC