In March I stayed at a Best Western hotel in Stratford-upon-Avon for one night and left my iPhone behind. Imagine my shock when I was subsequently informed, via my car leasing company – five weeks later – that I had been issued with a parking ticket. This could have been avoided if the hotel had contacted me directly about my lost property and posted the phone to me. Best Western says its customer services team has been in touch and that the fine has been cancelled. However, to add insult to injury, you received a separate charge of £15 from Volvo (your leasing company) for the admin costs of sending the letter about the parking charge.

Source: The Guardian June 11, 2019 06:00 UTC